Freshdesk
Stop keeping your customers wait! Introducing chatbots that instantly respond to a high volume of customer inquiries.
62%
of customers have used social media for customer service.
of customers are willing to pay more for a brand that offers excellent customer support.
78%
57%
of customers believe that outstanding customer service is crucial.
Freshdesk
De klantenservice software met intuïtieve functies en naadloze integraties. Freshdesk biedt je de perfecte oplossing om klantinteracties te beheren en de tevredenheid te verhogen.
Streamline customer support with Freshdesk's powerful tools today!
With Freshdesk, you can
With Freshdesk, streamline ticket management, automate tasks, and enhance team productivity with robust security and customization features. Evaluate performance with comprehensive analytics and ensure top-notch support with Kambaa's expert services.
Ticketing
With Freshdesk Help Desk, you can organize, classify, and assign tickets effortlessly and efficiently:
- Manage support requests from a single platform.
- Oversee your SLAs and set deadlines for ticket resolution based on schedules or categories.
- Automate repetitive ticket actions with just one click.
- Receive automatic recommendations for ticket classification, prioritization, and routing.
Automations
Boost your team's productivity by automating repetitive tasks:
- Automatically assign tickets to agents or groups based on specific keywords or properties.
- Notify customers and agents about changes to their tickets.
- Track tickets based on their creation time.
- Trigger actions on specific tickets when certain events occur.
Productivity
Collaborate effectively as a team to resolve customer issues with Freshdesk Help Desk:
- Work with internal or external experts to quickly tackle complex problems.
- Share tickets with other teams while keeping track of progress.
- Link related tickets to monitor widespread issues and provide consistent responses.
- Break down complex issues into smaller tickets for faster resolution.
Customization
Tailor Freshdesk Help Desk to meet your specific needs:
- Customize the appearance and functionality of your help desk portal.
- Assign access and operation permissions based on agent roles and responsibilities.
- Modify ticket form fields to collect relevant information.
- Develop and integrate custom applications for unique business workflows.
Security
Ensure the security of your company and platform with comprehensive network audits and features:
- Freshdesk accounts come with SSL certificates.
- Configure IP whitelisting, limit access outside of work, or create secure access for agents via VPN.
- Enable Freshdesk login using other accounts through Single Sign-On (SSO) authentication.
Analytics
Evaluate and enhance your team's performance with Freshdesk Help Desk metrics:
- Schedule regular delivery of predefined reports to your inbox.
- Analyze support service performance, including details like resolution time and SLA metrics.
- Use CSAT survey reports to measure customer satisfaction.
- Monitor agent performance and identify their skills and strengths.
In addition to all the features of Freshdesk, Kambaa offers
In addition to Freshdesk's comprehensive features, Kambaa provides expert support, team training, and seamless onboarding to ensure you choose the perfect plan for your needs.
Expert guidance
Team training
Onboarding
Help selecting
Freshdesk is an all-in-one customer support software solution
- Centralize and streamline all customer conversations in one platform.
- Eliminate repetitive tasks and save time with automation tools.
- Collaborate effectively to resolve issues more quickly.
What sets Freshdesk Messaging apart?
Enhance your customer service effortlessly.
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Auto-Reply Bot
- Enhance customer inquiries and reduce workload for customer service staff.
- Interact with customers through pre-trained bots.
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Integrate Multi-Channel Messages
- Improve work efficiency and customer satisfaction.
- Integrate Line, Messenger, WhatsApp, official website chatbox, and other messaging platforms.
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Knowledge Base
- Optimize the customer experience.
- Organize common problems into articles to help customers find solutions.
- Save time for both specialists and customers by automatically suggesting relevant solutions.
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All-In-One Analysis Report
- Access rich data resources.
- Avoid manual work by directly applying various built-in reports that are export-ready.
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Open-Source API
- Enjoy high integration flexibility.
- Download and expand hundreds of built-in apps directly.
- Achieve multiple data integrations through the API.
Remarkable Features of Freshdesk
With Freshdesk, you can enhance experiences and achieve more without the need to increase agent numbers.
Omnichannel
Manage email, calls, chat, WhatsApp, website, and social networks all within one interface.
Analytics
Utilize real-time data to monitor and pinpoint enhancements within your help desk.
Auto-suggests
Automatically suggest solutions based on previous tickets and your solutions center.
iOS and Android
Access the iOS and Android app to respond to tickets while on the move.
Why Kambaa?
We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.
Installation Support
Our team of certified technicians offers comprehensive assistance throughout the installation phase, tailoring solutions to meet your team's exact requirements.
Strategic Consulting
We thoroughly assess and comprehend our clients' needs to deliver optimal digital solutions, offering guidance and support at every stage from pre- to post-installation.
Tailored Solutions
We offer customization services to align the functionality and aesthetics of the software with the unique demands of your
business.
Increase your Possibilities
Freshworks products
A pivotal solution for sales and marketing, this advanced platform facilitates enhanced transactions. It tracks email engagement metrics, analyzes customer behavior, and automates personalized campaigns. It simplifies prospecting and task automation, driving lead nurturing and operational optimization.
Gain valuable customer activity insights to refine your marketing channels. Pinpoint high-potential leads and deliver personalized messaging for maximum impact. Leverage multichannel marketing automation capabilities to execute data-driven campaigns that effectively nurture prospects and convert leads into loyal customers.
Elevate your IT Service Management (ITSM) capabilities with Freshservice. Automate manual processes, enabling swift response to alerts, and driving operational efficiency. Boost employee productivity while supporting business scalability through streamlined implementation . Leverage this powerful tool to deliver superior ITSM consistently.
FAQ's
Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale.
Excellent customer support ticket system
In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.
Key differentiators & advantages of Freshdesk
- Improved Productivity: Assign tickets automatically to agents and groups based on various details, including their workloads and skills.
- Better Efficiency: Schedule regular reports to analyze and improve agent performance using different help desk metrics.
If you need a CRM tool for ticketing support, then Freshdesk is one the best software you can go for.
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